Privacy Policy
This Privacy Policy explains how TactiPlay (“TactiPlay”, “we”, “us”, or “our”) handles information when you visit our website, purchase a license, activate the TactiPlay macOS application, or contact support.
1. Information we collect
- Contact information such as your name and email address.
- Purchase and subscription information supplied by our payment provider.
- License information, including status, plan, activation count, and expiration date.
- Technical activation information, such as a hashed installation identifier and app version.
- Support messages and information you choose to send us.
2. Video and project files
TactiPlay is designed to process source video and project data locally on your Mac. We do not receive or store the videos you import unless you intentionally send a file to us for support.
3. How we use information
- Process purchases and manage subscriptions.
- Create, activate, validate, and deactivate software licenses.
- Provide support and respond to requests.
- Protect the service against fraud and abuse.
- Maintain and improve TactiPlay.
- Comply with legal and tax obligations.
4. Payment processing
Payments are processed by Lemon Squeezy, which acts as merchant of record. We do not directly store full payment-card details.
5. Service providers
We may use service providers for payment processing, license infrastructure, hosting, email delivery, and support.
6. Data retention
We retain information only for as long as reasonably necessary to provide the product, maintain licensing records, resolve disputes, prevent fraud, and meet legal, accounting, and tax requirements.
7. Security
We use reasonable technical and organizational safeguards designed to protect information. No storage or transmission method is completely secure.
8. Your rights
Depending on your location, you may have rights to request access, correction, deletion, restriction, portability, or objection to certain processing.
9. International processing
Our service providers may process information in countries other than your own.
10. Changes
We may update this Privacy Policy from time to time. The date above identifies the latest version.